1. Free use
Free workflows do not require payment and therefore are not eligible for a monetary refund.
2. Paid purchases
You can cancel a subscription at any time through the customer portal. Cancellation normally stops the next renewal; access continues until the end of the current paid period. Partial-period refunds are not automatic.
3. When a refund may be approved
Contact us within seven days if you were charged more than once, paid but could not receive the purchased access because of a verified technical failure, or believe a charge was unauthorized. We will review the transaction and applicable consumer law.
4. How to request help
Include the purchase email, order ID, product or plan name, purchase date, and a concise description of the problem. Do not send full card numbers, passwords, or one-time authentication codes.
5. Processing
Approved refunds are returned through the original payment method. Banking networks may take additional business days to display the credit. Original processing fees may not be recoverable from the payment provider.
6. Chargebacks
Please contact support before opening a payment dispute so we can investigate duplicate charges, missing access, or cancellation problems promptly.
Contact support@catalogimageqa.com. We aim to respond within three business days.