Customer support
For account access, billing, cancellations, refunds, product questions, or technical problems, contact support@catalogimageqa.com.
Support requests are normally answered within three business days.
Include useful details
- The product page or feature you were using.
- Your browser and a short description of what happened.
- For billing questions, the purchase email and order ID.
- A screenshot only when it does not expose passwords, codes, payment details, or private files.
Security reports
If you believe you found a security problem, describe the issue privately and allow reasonable time for investigation before public disclosure. Never include passwords, authentication codes, or full payment details.
Platform independence
CatalogImage QA is independent software and is not affiliated with or endorsed by Shopify. It provides workflow guidance, not a guarantee of storefront performance, accessibility compliance, or platform acceptance. Questions about a third-party marketplace account or enforcement decision must be directed to that platform.
Contact support@catalogimageqa.com. We aim to respond within three business days.